Privacy Policy

Privacy Policy is the web tarding name of :

The Mystic Garden Gallery & Studio

5 Market Place


TEL. 01458 835685

VAT Number: 235 9463 84

Please contact us if you have any questions about the details on this page.

About the information we store

What information do we store ?

Your name, address and contact details are stored

Why do we store this information ?

These details are held in order that we can fulfill our contract with you, for the servcie or product you have ordered.

Who do we Share this information with ?

Nobody. We do not share this information with any one else.

What do we do with you information ?

Information is kept purely for record keeping purposes only, and only in the legitimate interests of serving you as our customer.

How long do we hold your information ?

Information is currently held indefinitely.

How can you access your information ?

If you opened an account you can access your details and amend them by logging in.

Otherwise, you can contact us using the contact details and we an supply, amend or delete details at your request.

Marketing consent is always ‘positive opt in’

We will use your details for marketing purposes unless you have specifically asked us to email you with our newsletter.

This personal data is held only by your consent, by our GDPR compliant newsletter provider.

Your Information and Your Rights

Regarding the information we hold about you, you have the following rights :

the right to be informed;

the right of access;

the right to rectification;

the right to erasure;

the right to restrict processing;

the right to data portability;

the right to object;

and  the right not to be subject to automated decision-making including profiling.

In order to exercise any of these rights then please use contact us and we will deal with your request promptly

Lawful Basis


We only hold personal data necessary for fulfilling our contract with you. For Example depending on the type of service or purchase you have made, we will take name and contact details to fulfill our service to you. Also this data is kept for the purposes of keeping records and implementing any warranty claim or further service required.


Where any personal details are taken for the purposes of marketing or non contractual contacts, you will always be asked clearly if you give consent for your data to be used for non contractual purposes, like newsletters or mail outs.

When we ask for your consent we will always do so in a clear manner. Specifically asking if we can use your personal information for a single purpose. For example so you can receive mail outs or newsletters.

The GDPR regulations set a high standard for this granular approach, and where your consent has been previously given, will will only apply it to the specific reason it was given.

Data Security and Breaches

We take protection of all our data very seriously. Your data is never written down or passed on. All our servers are secured and password protected. Where important financial data is used we utilize SSL certificates and card payment details are never stored on our systems. On our websites we utilize industry leading payment gateways like Paypal, who handle this data directly and adhere to strict rules regarding i’s use and storage.

When payments are taken in our shop, details are never written down. We use a Worldpay card processing machine to transmit and process payments immediately with no need to store any of the data electronically. Card receipts are kept in a locked drawer until being taken off site and strored securely for record keeping purposes.

We are PCI compliant, meaning we are signed up to a stringent policy in how we handle payment data. This assessment is made every 12 months to ensure we are keeping handling data properly.

In the event of a data breach we will inform the ICO within 72 hours, as required by the GDPR regulations. Where possible we will also inform any persons affected by the data breach.

Cookie Policy

Our website, like many others, stores and retrieves information on your browser using cookies. This Cookies Policy explains what cookies are and how we use them on our website

What are Cookies?

A cookie is a small piece of data that our website asks your browser to store on your computer or mobile device.  Generally, it contains certain information that is not personally identifiable to you, but is used to improve and personalise your web experience. For example, a cookie can include the date and time of visits to the website, the pages viewed, the time spent on the website and the sites visited just before and just after it.

Types of Cookies

Based on length, there are Session Cookies and Persistent Cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they expire. Session cookies are used to remember your browsing selection or provide you with secure access to some of the services on the website, e.g. access to the User Area. Persistent cookies are used to recognize you as a repeat visitor to the Website and adapt its content in line with your preferences.

Based on ownership, there are In-house Cookies and Third-party Cookies. In-house cookies are set and managed directly by us, while third-party cookies are set and managed by websites other than ours.

Based on purpose, there are Technical Cookies, Analytical Cookies or Advertising Cookies. Technical cookies are used to provide you with access to services that you have requested. We use cookies to make advertising more engaging to users and more valuable to publishers and advertisers. Some common applications of cookies are to select advertising based on what’s relevant to a user (behavioral advertising), to improve reporting on campaign performance and to avoid showing ads the user has already seen.

How we use Cookies

Our website uses cookies to facilitate your use of the website, distinguish you from other users, offer you a better user experience and identify problems in order to improve our website. Should you give your consent, we will use cookies that enable us to gather more information on your preferences and tailor our website to your individual interests.

We also use cookies to help us understand how you use our website and to make advertising more engaging to our users and more valuable to publishers and advertisers.

If you interact with the content of our Website, third-party cookies may also be installed (for example, by clicking on social media buttons or viewing videos housed on other sites). They are established by a domain different than our website and are subject to the relevant websites’ policies. We cannot access the data stored in cookies of other websites when you browse these other websites.

Your Consent

When you first visit our website, browsing and remaining on our website will imply that you agree to our use of cookies as explained in this Cookies Policy.

You can decide to withdraw your consent at any time by deleting the cookies on your computer (or mobile device) using the settings and configuration of your Internet browser.

Disabling and Blocking Cookies

Our system will automatically create cookies when you visit our website. Cookies are not necessary for the use of our Website, so you can block or disable them by configuring your browser to allow you to block the installation of some or all cookies. Almost all browsers allow you to be alerted to the presence of cookies or block them automatically.

If you block cookies, you can continue to use our website, although some services may be limited and your may not experience the full functionality of our website. For more information on deleting, disabling or blocking cookies, please visit

Changes to the Cookies Policy

We will notify you of any changes to the Cookies Policy by posting them on the Legal section on our Website, and they will be applicable from the date we publish them. We reserve the right to amend, update or adapt this Cookies Policy to reflect any changes in legislation or in the interpretation by the relevant data protection agency.

Should you wish further information on the cookies used on our website, you can email :